Refund and Cancellation Policy

Cancellation

You may cancel MassMem Pro anytime through the Stripe Billing Portal from your Profile subscription area. Cancellation stops future automatic renewals.

Pro access remains active until the exact end date of the already-paid billing period shown by Stripe or in the app. After that date, the account automatically returns to the Free experience.

Cancellation alone does not create a partial refund for the unused part of that paid period. The statutory withdrawal right described below is separate.

EU 14-day withdrawal right

If you are an EU consumer, you generally have 14 days from concluding the subscription contract to withdraw by sending MassMem an unequivocal request.

If you expressly requested immediate activation and withdraw during those 14 days, MassMem may retain only the amount proportionate to the digital service already supplied and will refund the remaining amount where required by mandatory law.

To exercise this right, email support@massmem.com from the account address and state clearly that you are withdrawing from the MassMem Pro subscription. Your statutory rights remain unaffected.

Other refund requests

Outside a statutory withdrawal or another mandatory legal remedy, ordinary mid-period cancellation is not partially refunded. MassMem also reviews duplicate charges, technical billing errors, and inability to access the paid service caused by MassMem.

Refund requests should be sent to support@massmem.com from the account email address. Include the account email, approximate payment date, and a short description of the issue. Do not include payment card numbers.

Consumer rights

Your statutory consumer rights remain unaffected. Mandatory consumer protection rules may provide rights that cannot be limited by this policy.