Data Deletion

In-app deletion

Signed-in users can use the Profile sensitive-area controls to request account deletion where available. If an active MassMem Pro subscription exists, manage or cancel the subscription first through the Stripe Billing Portal.

Manual deletion request

You can request deletion by contacting support@massmem.com from the account email address. Include "Data deletion request" in the subject.

Deletion may include account profile data, training progress, app state, supportable internal app events, and related Firestore data controlled by MassMem.

Data that may be retained

MassMem may retain limited information where required for legal, billing, security, backup, fraud-prevention, tax, or dispute-resolution reasons. Stripe billing records are controlled by Stripe and applicable payment/legal requirements.